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Library FAQs

This is a quick guide to most frequently asked questions about using the Everett Library.


How do I print from an Everett Library computer?

  1. Log on to an Everett library computer using your Queens username and password.
  2. Pull up the document you wish to print.
  3. Double check that printing preferences are the way you want them.
  4. Press the print button. If a pop-up box appears, make sure that the name of the printer is the follow-me-printer.
  5. Press print once more, and go find a printer near the Information Desk on the main floor.
  6. Tap your Queens ID. The printer will search for your document, and it will appear on the screen.
  7. Touch the document on the screen, and hit print.

For questions regarding general campus printing, please visit the Information and Technology Services Self-Help site.

How do I print from my laptop?

In order to print from your laptop, you will need to install the Follow-Me-Printer on your machine. 

Mac instructions

PC instructions

Need support? Contact the ITS Help Desk at 704-337-2323 or

Can I print from a mobile device?

Yes. Here are the directions to print from an Apple device and an Android device

How do I pay for printing?

If you are printing from a printer in the library from a library computer or from your laptop, you will use your Q-Card (Queens ID) to pay for printing. Each semester, $21 is loaded on to your Q-Card for printing purposes. Black and white prints and copies cost 7¢ per side. Color prints and copies cost 21¢ per side.

Can I print in color in the library?

Color printing is available in Everett Library. To print in color, click print on your computer and change the printer properties to print in color.

How do I add more money to my print account?

Students receive $21 on their Queens ID for printing costs each semester. If you need to add more money to your print card, visit the Copy and Service Center in the basement of Trexler.

For more information, you may contact the Copy and Service Center at 704-337-2311 or

How long can I wait before retrieving my document from the printer?

Print jobs sent to the printer are available for 24 hours to pick up. After 24 hours, you will need to send the job to the printer again.

Where can I print when the library is closed?

Everett Library's hours are available on our website.

If the library is closed, printing is available in Trexler. For questions regarding this space, contact the IT Services Help Desk at 704-337-2323 or

Can I print on an Everett Library computer using my flash drive or USB stick?

Yes, you can! To use your flash drive or USB stick, plug the device into one of the USB ports on the back of the computer monitor. In order for this to work, you must plug in the device BEFORE you log on to the computer. Plug in the device, log on, and pull up your document.

For instructions on how to continue printing from an Everett Library computer, return to the top of this box.

Internet Connections

How can I connect to the internet from my laptop?

Go to the ITS Self Help site for instructions.

Need support? Contact the ITS Help Desk at 704-337-2323 or

Borrowing Materials

How many days can I check out books or DVDs?

Students may check out a maximum of 10 items. Books are due after 4 weeks. They may be renewed for an additional four weeks if there are no requests for them.

DVDs are checked out for a period of 7 days. Materials are subject to recall if they are needed.

The Q-Card serves as the student's library card, and this card is necessary for any student to check out items from the library.

What do I do if the library doesn't have a book that I need?

Never fear! Queens has borrowing relationships with other universities, and this service is provided to students free of charge. Visit the Interlibrary Loan page to read about how it works and to make a request!

Questions? Contact Amanda Sprott-Goldson.

How does the reserves process work?

For Faculty: If you wish to place an item on reserve for your students to use, please visit the Everett Library reserves page. Complete your request through the website. If you are interested in having the library acquire an item for you to place on reserve, please contact Sherrill Shiraz. To place a personal copy on reserve, bring it to the library at the attention of Sherrill Shiraz. Questions? Contact Sherrill!

For Students: If a faculty member chooses to place an item on reserve, students may access this item by requesting it at the Information Desk. Generally, reserve items are available to students for 2 hours at a time, unless otherwise specified. Because these materials are used regularly, please wear a mask and sanitize your hands while using. 


How do I get started with research?

For research assistance, you can always make an appointment with one of our librarians. Visit our Library Liaisons page for contact information. Or if you need help right now and it's after hours, try our Library 101 tutorials. 

How do I find articles?

Everett Library has access to a robust number of articles housed in our databases. We suggest that you start your search with by using OneSearch, found on our homepage.

How do I access databases from off campus?

You can access electronic library resources from off campus. To do this, visit the databases list. When you are prompted for credentials, enter in your Queens' username and password.

Questions? Contact the ITS Help Desk at 704-337-2323 or

How do I access eBooks?

Everett Library offers access to nearly 500,000 eBooks that span across many different disciplines.

Questions? Contact the Everett Library Information Desk at 704-337-2401 or

General Questions

Can I reserve a study room?

Use the study room reservation calendar. You must have a Queens user account to reserve a study room.

List of available study rooms

Where are the restrooms?

Our main restrooms are located in the basement of the library. If you are on the main level, proceed to the navy blue door near the elevator. Take the stairs to the lower level. The women's restroom is located on the right next to the Mac lab, and the men's is around the corner.

A gender neutral restroom is located on the top level of the library, near the Special Collections room.

Can I check out headphones to use while in the library?

The library has free earbuds that you may keep and you can ask for a pair at the Information Desk.

Where is the bookstore?

The bookstore is located on the first floor of the Levine Center. They can be reached at 704-337-2413 or