Student Employee Training

The most common questions you will get while manning the front desk are related to printing.

All students get $21 on their queens account every semester. This equals 300 black and white prints per semester. Black and white prints cost 7 cents and color prints cost 21 cents each. 

• Students need to send their jobs to the follow-me-printer to print. 
• Students can login to our computers and access their documents and sent it to the follow me printer. 
• Students can also print from their phones if they are on Queens wifi 
• Students can download the follow-me-printer software to their laptops and print directly from their laptops. To download the software they can go to the IT helpdesk page, found on the my.queeens.edu page and search follow-me-printer. They can also ask for help from the chat on the IT help page to download the software if needed. 
• To print in color, patrons need to go to the advanced set up or advanced preferences page to change to color. Just changing to color from the first set of preferences usually does not work. When assisting patrons, you can always know if it printed in color by the amount charged for each job: 7 cents vs 21 cents.

For more complete printing instructions, visit the FAQ.

How do I print from an Everett Library computer?

1. Log on to an Everett library computer using your Queens username and password.
2. Pull up the document you wish to print.
3. Double check that printing preferences are the way you want them.
4. Press the print button. If a pop-up box appears, make sure that the name of the printer is the follow-me-printer.
5. Press print once more, and go find a printer near the Information Desk on the main floor.
6. Tap your Queens ID. The printer will search for your document, and it will appear on the screen.
7. Touch the document on the screen, and hit print.

For questions regarding general campus printing, please visit the Information and Technology Services Self-Help site.

How do I print from my laptop?

In order to print from your laptop, you will need to install the Follow-Me-Printer on your machine. 

Mac instructions

PC instructions

Need support? Contact the ITS Help Desk at 704-337-2323 or helpdesk@queens.edu.

Can I print from a mobile device?

Yes. Here are the directions to print from an Apple device and an Android device. 

How do I pay for printing?

If you are printing from a printer in the library, you will use your Q-Card (Queens ID) to pay for printing. Each semester, $21 is loaded on to your Q-Card for printing purposes. Black and white prints and copies cost 7¢ per side. Color prints and copies cost 21¢ per side.

Can I print in color in the library?

Color printing is available in Everett Library. To print in color, click print on your computer and change the printer properties to print in color. Visit the FAQ for more detailed instructions.

How do I add more money to my print account?

Students receive $21 on their Queens ID for printing costs each semester. If you need to add more money to your print card, visit the Copy and Service Center in the basement of Trexler.

For more information, you may contact the Copy and Service Center at 704-337-2311 or copyctr@queens.edu.

How long can I wait before retrieving my document from the printer?

Print jobs sent to the printer are available for 24 hours to pick up. After 24 hours, you will need to send the job to the printer again.

Where can I print when the library is closed?

Everett Library's hours are available on our website.

If the library is closed, printing is available in Trexler. For questions regarding this space, contact the IT Services Help Desk at 704-337-2323 or helpdesk@queens.edu.

Can I print on an Everett Library computer using my flash drive or USB stick?

Yes, you can! To use your flash drive or USB stick, plug the device into one of the USB ports on the back of the computer monitor. In order for this to work, you must plug in the device BEFORE you log on to the computer. Plug in the device, log on, and pull up your document.

For instructions on how to continue printing from an Everett Library computer, return to the top of this box.

* Make sure the patron is correctly logged in to the library computer. The person logged in must be the same as the person on the qcard. They may believe they are logged in but they may have sat down where someone else had logged in. Go to the windows icon and then to change account settings to verify if that person is logged in to the computer.  

* Check the number of pages in the document. Students are not allowed to print more than 50 pages at a time. Have them try printing 1-40 and then 41-80 for example. Break up the number of pages into smaller groups. 

* The follow-me-printer may not be selected for the print job. 

* If printing from their laptop, it may say hold for authentication, that means something is wrong with their password in their setup. They need to change the user ID and password to their correct Queens User id and password. They may need to ask IT for help with this.