Student Employee Training

The answer is never, "I don't know."  It's always, "I can find out."

Our Main Goal 

To kindly and respectively welcome our Queens community to the library and assist our patrons with library services. 

What do you imagine when you think about customer service? We experience customer service all the time: at stores, restaurants, over the phone, and in libraries. Is there somewhere you return again and again because the service is great? Or somewhere you'll never go back to because you had a bad experience?

Take a minute to think about:

• A really wonderful customer service experience you've had.
• A really bad customer service experience you've had.

Think about visiting your favorite restaurant. While you probably enjoy the food, what keeps you returning is more likely to be the atmosphere and customer service. What do the restaurant employees do to make you feel comfortable and taken care of?

• Greet you warmly when you enter.
• Pay attention to your questions and offer up alternatives when necessary.
• Respond promptly to your questions and needs.
• Make sure your table area is tidy and comfortable.
• Thank you when you leave and invite you to come again!

Most of these same elements carry over between restaurants and other customer service environments. It's all about making people feel welcome and comfortable.

When you're working in a customer service position, you are representing Everett Library and Queens University on the whole.

Watch the videos below to learn more about customer service in academic libraries.

Library anxiety can affect students in many ways.  You can help reduce library anxiety by encouraging your classmates to visit the library and by offering excellent customer service while working at the library.